City of Guelph Issues Warning About Water Inspection and Sales Scams
- Thursday, October 23rd, 2025 - 5:44 pm
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The City of Guelph is alerting residents to a scam involving individuals impersonating City staff and claiming they need to inspect water meters inside homes. Officials emphasize that these individuals are not City employees, and residents should not allow them entry under any circumstance.
Reports have also surfaced about door-to-door salespeople falsely representing the City, offering water testing, filters, treatment systems, or heaters. The City has confirmed that its employees do not sell water-related products door-to-door and will never request to inspect residential water meters without prior notice.
🚨 SCAM ALERT 🚨We’re aware of individuals impersonating City staff, claiming they need to inspect water meters inside homes. They do NOT work for the City.❌ Do NOT let them in. ✅ Always ask for ID. https://t.co/aNzcNkp9pa pic.twitter.com/oJEb4ax1A6
— City of Guelph (@cityofguelph) October 23, 2025
Residents are urged to ask for identification from anyone claiming to represent the City and to verify their credentials by calling 519-837-5627. Anyone feeling unsafe or encountering a person who refuses to leave should contact Guelph Police Services at 519-824-1212 ext. 0.
Consumers are also reminded of their rights under the Ontario Consumer Protection Act. To review those rights, file a complaint, or report questionable suppliers, residents can contact the Ministry of Consumer Services at 1-800-889-9768 or email consumer@ontario.ca
.
City officials encourage everyone to stay alert, share this information with neighbours, and report suspicious activity to help prevent others from falling victim to these scams.
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